Help
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How does BinMule work?
Every storage bin has a QR label. You list what is inside, with photos if you like. Later you search for an item and we show you which bin has it. Scan a label to open that bin straight away.
Do I have to rent storage bins from you?
No. You can track bins you already own for free (unlimited bins, no card), print your own labels at home, and never need a delivery.
How much does renting cost?
Rental packages start at $47 a month and get cheaper per tote as they get bigger (see the pricing section on our home page). Extra single bins are $10 a month. Delivery and collection are free within 10 miles of Elmwood Park, NJ (07407); elsewhere in Northern NJ we quote you first.
Who can see what is inside my storage bins?
Only you. Our team and drivers only see status, owner and how many days a bin has been out. They never see item lists or photos.
What happens if someone scans my label?
They see a PIN screen. Without your PIN they see nothing about the bin. With it they get a read-only view of that one storage bin for 15 minutes. After 8 wrong tries, access to that bin is paused for an hour and we email you.
Where do I find my PIN?
It was shown once when you signed up. You can set your own 6-digit PIN, or get a new random one, on your account page.
How do I print labels?
Open a tote and choose Print label, or use "Track bins you already own" on your dashboard. We support roll printers and common sheet sizes (Letter and A4). Print at 100% with no "fit to page".
How do I return a rented bin?
Empty it, then use "Request new bins" and choose Collect empty bins. We wipe each bin (items and photos) when it comes back.
Can I use it on my phone?
Yes. It works in any browser and can be installed like an app: use "Install app" in the footer, or Add to Home Screen on iPhone.
I forgot my password.
Use "Forgot your password?" on the sign-in page and we will email you a link.